Our customers are responsible for providing BTC with access to the home or property. If our team members cannot access the home or property on the day of service a grace period of 15 minutes will be given,
After the grace period of 15 minutes is over and still no access to home or property a lock out fee will be applied as follows.
- Recurring House Cleaning: $95 will apply for lock out fee.
- One Time House Cleaning: 3 hours charge will apply for lock out fee.
Recurring clients are allowed 1 FREE lock out a year without imposing the $95 charge.
- PLEASE NOTE: Do not inform the team members of any changes in your schedule, it must be done through our office by calling 1-678-752-1041, Email [email protected] OR Log into your account at https://britetouchcleaningga.launch27.com/login
If you call or email after business hours leading to less than 24 hours charges will be applied.