For safety reasons, we do not move anything heavy or in excessive amounts. If you wish us to clean behind anything heavy such as a couch, refrigerator, or moving boxes please move it prior to service to allow us access to that area. Wherever windows, furniture or fans are affected we do what is within reach with a two to three step ladder. For our safety and the safety of all our clients, please notify us by telephone at least 24 hours prior to scheduled service of any infectious diseases or any pest infestation that occur in your household.
BTC reserves the right to cancel and reschedule in such circumstances. If we are not notified of such situation, you will be charged for the time spent in your home. For our safety, all firearms in a client’s home must be stored and locked.